When it comes to IT services, the key distinguishing difference between a good experience and a bad one is often very simple: detail-oriented approach. It’s small, individual instances that are often the difference between a threat thwarted and a complete IT disaster. One broken cog in the machine of a well-oiled managed IT machine can be catastrophic. This sounds scary, but when you have a detail-oriented approach with appropriate rigor, you can feel safe and protected against the sort of technology disasters that get brought up as examples of what to do.
The Human Aspect of Managed IT Services
It’s common to discuss the technology itself when discussing issues surrounding managed IT services. However, one of the most important aspects of IT work, especially cybersecurity, is the human aspect. Having firewalls, network security software, and monitoring tools is all completely useless if someone doesn’t follow protocol and leaves a company’s data wide open. Whether it’s falling for an unfortunate phishing scam, connecting a drive with unknown contents to a work computer or simply leaving a password on a post it note in an open area—the details of human behavior are often the things that cause cybersecurity breaches.
Rigor, Discipline and Process
Technical know-how and expertise are essential parts to providing excellent managed IT services, but the real difference maker is having the discipline necessary to make sure every detail is covered. Documented processes, rigorous training, and disciplined actors are what makes an organization’s cybersecurity airtight. If your managed IT services company isn’t assisting you in documenting every relevant technical process and procedure, you should be questioning their dedication to your support. Thorough documentation of process is the key to finding out exactly where something goes wrong. Having IT professionals who are disciplined enough to know the processes inside and out be thorough when investigating an issue can save you hours of downtime and tons of money. The details of where things can go wrong and knowing how small things become major issues is what separates the best managed IT services providers from the rest of the pack.
Detail and Process Oriented IT Services
Make sure the IT services professionals you consider to manage your company’s technology are the types of IT professionals who understand how the details can affect the whole. You want thorough experts who can quickly find even obscure issues quickly and efficiently. The reality of IT is that something small can be the difference between smooth sailing or a sinking ship.
